Please reach us at uponarainbowevents@outlook.com if you cannot find an answer to your question or if there is anything else we can help you with
Our soft play is for 0-5 year olds, unfortunately older children are too big for our soft play and can cause damage but we have our bouncy castles, giant ballpit, bubble house, bumper cars and other equipment can be used for older children.
Our prices cover the whole day meaning you can hire for as short as 2 hours or take full advantage and have our equipment for the whole day.
Our latest pick up is 7pm, if you would like add additional hours after 7pm this is £10 per hour
Your £50 booking fee is non refundable as this holds the date and stops us from booking other customers in place
If you cancel your booking within 10 days of the event you will be liable to pay 50% of the booking total and if you cancel your event within 24 hours of the event 100% of the booking payment will be owed.
Yes! We are fully insured and all of our bouncy castles meet UK standards and are PIPA Tested.
if you or your venue would like proof please just let us know and we can send our certificates over.
Unfortunately not, facepaint damages our equipment and is impossible to get up so if you are looking to book with us please make sure there is no face paint.
We don’t I’m really sorry, it’s the same as facepaint unfortunatel! The glitter sticks to our equipment and is impossible to get off
We cover all of South Wales but our delivery fee will depend on your location, when enquiring please let us know the area so we are able to provide you with a delivery fee.
We can cover anywhere in the UK but this would be only for our larger set ups and travel fee will be calculated on top.
Of course! They are yours to do as you please or we can take them away if you don’t want them after the party.
Yes. if access is difficult please let us know so we can allow additional time to set up, this includes parking and stairs.
Of course, we love a summer party! We do need the weather on our side though so aslong the weather is ok and the ground isn’t muddy or wet.
we do always recommend having a plan B just incase!
Our bouncy castles can also be outdoors but must be on real grass where we can staked into the grass, we are not able to set up on artificial grass, pavements or any other flooring outside beside real grass.
This all depends on what you are hiring and access to where we are setting up.
Our ultimate package, rainbow package & full party package we require at least 2 hours, our blossom package takes 2-3 hours, all our other packages we ask for at least 1 hour.
if access is difficult such as parking or stairs please also allow additional time.
Please also allow for pack down time - this usually take a hour for jobs with multiple equipment and 40 minutes for soft play.
Aslong as our equipment is kept inside and secure you can hire overnight, we do charge an additional £50 for this.
Yes, we all know how the British weather can change and we’d hate to have to cancel our set up for you but unfortunately if it’s raining, muddy or for the bouncy castles wind over 20mph (including gusts) we aren’t able to set up, as we think of it it’s better to lose a venue deposit then have to cancel your whole party!
Our soft play has many options to choose from- all white, beige & white, pink & white, blue & white or black & white.
All of our soft play can be personalised with additional colours such as ball colours and cushions for the teepee, along with theme if you would like one.
We have a range of colours in our bouncy castles.
We have a few ways to book - here on our website, pop us a enquiry form over to you and we will get back to you! Or you can message us on email, instagram or facebook
Yes we can of course Man The equipment, our charge for this is £20 per hour.