Frequently Asked Questions

Our soft play is for 0-5 year olds, unfortunately older children are too big for our soft play and can cause damage but we have our bouncy castles, giant ballpit and other equipment are for older children. 

Our prices cover the whole day meaning you can hire for as short as 2 hours or take full advantage and have our equipment for the whole day.

Our latest pick up is 7pm, if you would like add additional hours after 7pm this is £10 per hour 

Yes! We are fully insured and all of our bouncy castles meet UK standards and are PIPA Tested.

if you or your venue would like proof please just let us k ow and we can send our certificates over.

Unfortunately not, facepaint damages our equipment and is impossible to get up so if you are looking to book with us please make sure there is no face paint.

We cover all of South Wales but our delivery fee will depend on your location, when enquiring please let us know the area so we are able to provide you with a delivery fee.

We will also travel further but our delivery fee will increase.

Of course! They are yours to do as you please or we can take them away if you don’t want them after the party.

Yes. if access is difficult please let us know so we can allow additional time to set up, this includes parking and stairs.

Of course, aslong as the weather is ok and the ground isn’t muddy or wet.
Our bouncy castles can also be outdoors but must be on real grass where we can staked into the grass, we are not able to set up on artificial grass, pavements or any other flooring outside beside real grass.

This all depends on what you are hiring and access to where we are setting up.

Our ultimate package, rainbow package & full party package we require at least 2 hours, all our other packages we ask for at least 45 minutes-1 hour.

if access is difficult such as parking or stairs please also allow additional time

Aslong as our equipment is kept inside and secure you can hire overnight, we do charge an additional £50 for this.

Yes, we all know how the British weather can change and we’d hate to have to cancel our set up for you but unfortunately if it’s raining, muddy or for the bouncy castles wind over 20mph (including gusts) we aren’t able to set up, as we think of it it’s better to lose a venue deposit then have to cancel your whole party!

Our soft play has two options all white or beige & white.

All of our soft play can be personalised with additional colours such as ball colours and cushions for the teepee, along with theme if you would like one.

We have a range of colours in our bouncy castles

Yes we can of course Man The equipment, our charge for this is £20 per hour.